GE Alliance Development LLC

  • GE Alliance Development LLC is developing an innovative international CRM platform that includes the Essay Platform.
  • Essay Platform is a business solution that can improve the interaction between the client and the writer.
  • The CRM platform offers a range of reliable and effective business solutions. We have extensive experience in developing tools for managers.
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Mission
Our Mission and Goals

To deliver cost effective value propositions to our customers through our expertise in end-to-end IT, design and outsourcing solutions.

We will strive to achieve this through our innovative and quality focused strategies on Technology, Business Development, Consulting and Customer service

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Description
Description of Essay Platform functionality

Essay Platform is a business solution, which can improve interactions between the client and writer

Full cycle of all processes is ensured:
  • Product site development
  • Launching and promotion
  • Engagement and registration of members from both sides
  • Support team assistance during of the payment system
  • Implementation of new process

Client and writer use web site for creating order. CRM accumulated all orders from website. Users of CRM with different access level (roles) use CRM for creating reports. Main CRM’s users: support, administrator, finance, SEO, QA, writers assurance manager.

An administrator in accordance with his /her access level and role enters profile of each member who works directly in CRM manually.

Role functioning

The roles are divided into virtual (created in CRM), and real – according to the performer’s responsibilities

    Virtual:
  • Read-only: abridged rights, used only for CRM viewing
  • Support: used by all members of the support team; can have different access levels inside this role: Team Lead and Support representative
  • Editors+QA: all members of the department
  • Writers Managers: all members of the department
  • Support Supervisor: all Supervisors of the Support Department
  • Admin: all Product Managers+Head of Writers Department
  • Content Manager: all members of the SEO department
  • TestClient/TestWriter: tester
    Real:
  • Developer: саn make changes оn the base and coding levels, as well as edit and change roles, delete, create and change pages
  • Product Manager: has the max access level, саn create new roles but can't create
  • Finance: has max access level and rights to create
  • Support: works with orders, changes their status, is аblе to transfer writers within chosen groups and leave comments for CRM
  • Supervisor: Team Lead of Support - check work of the departments
  • SEO: limited to work with the blоg, aimed only at creating pages for а QA + Editors: are able to look through orders which have disputes created based оn quality, саn make decisions in disputes, send emails and use email templates
    Writers Department (including Head of Writers Department, HRR and SMM Manager): evaluate, select and train writers, as well as create an advertising

Contact

Contacts and feedback form

E-mail:
[email protected]

Address:
Georgia,Tbilisi, Vake district, Nikiloz Kipshidze str., N 12b, Apartment 51.